Send it to our repair center! Simply fill out the form below to obtain an RA number. You’ll be given an RA number immediately, as well as the address to ship your bag. This service is for US residents only. For any Canada and international, please call customer service.

We ask you please allow approximately 3-4 weeks for the repair and return of your bag.

You are responsible for the cost of shipping your bag to us, however we will return the favor and ship your bag back to you free of charge. Please remove any power banks from your bag before you send it to us.

If you are in the Hauppauge, NY area and would prefer to drop off your bag for repair, first submit your repair request below. Then, please bring your bag and your printed repair form to our facility at 400 Wireless Blvd, Hauppauge, NY 11788. Our offices are open Monday - Friday, 9:00 AM - 4:00 PM EST. Please use the door at the east side of the building (when facing the front of the building, on the right side). A team member will be happy to accept your bag and paperwork here.