Our 'Simple as that' guarantee will cover the repair of all functional aspects of your Briggs & Riley bag for life. We will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations.
Naturally, our guarantee does not cover cosmetic wear or cleaning due to odors or stains, nor does it cover the replacement of lost or stolen bags and/or its content. If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport.
If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge. Due to the nature of certain types of repairs and normal wear and tear, it is not always possible to return your bag to its original condition.
We stand behind our lifetime guarantee, so that's why we offer you a variety of convenient repair options, so you and your bag can get back on the road.
Three fast and easy repair options that will ensure your bag lasts a lifetime.
Take the repair into your own hands. We offer DIY repair kits for US customers to help you save on time and avoid freight cost.
Send or bring your bag to a local Authorized Repair Center. They are located throughout the world.
We'll repair or replace damaged parts with the closest matching part or component and color.
We do not cover cosmetic wear (scratches, dents, dings, scuffs, stains, color changes, normal wear and tear), damage of contents, fabrics that are discolored or degraded from UV or water due to improper storage, or the replacement of lost or stolen bags and/ or its contents.
If you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If not we will be happy to repair your luggage at no charge.
You are responsible for the cost of shipping your bag to us, however we will return the favor and ship your bag back to you free of charge. You have the option to purchase a shipping label directly from us. Just check the “Purchase a repair shipping label” box at the bottom of the "Submit a Repair" page.
Due to normal wear and tear, it is not always possible to return your bag in its original condition. Due to the discontinuation of a particular part or color, identical replacement parts may not be available.
